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Privacy Policy

Privacy Policy

This Privacy Policy explains how Urban Explorer handles personal data when you use henscientistpromise.asia, make an inquiry, or book a culinary or market tour. It applies to information collected in connection with reservation-based tasting departures, private culinary routes, and related communications.

Terms of ServiceContact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel

Contact Information

Privacy email
[email protected]
Privacy phone
+852 5161 6057
Mailing address
600, Castle Peak Road Tsuen Wan, Tsuen Wan, Tsuen Wan, Hong Kong
Privacy contact
[email protected]

Use the contact details below for privacy questions or requests.

Contact Page
Data category

Data We Collect

We may collect identification and contact details, booking and payment information, dietary preferences or restrictions you choose to provide, meeting-point and scheduling details, communication records, and limited technical data such as device, browser, and usage information. We also process information needed to manage group size, route planning, venue coordination, and service follow-up.

The categories collected depend on booking, inquiry, and tour participation.
Collection source

Sources of Data

We receive personal data from website requests, email, telephone, and other communications you send to us. We also obtain data from payment processing, booking administration, and basic website analytics or similar technical tools that record how the site is used. In some cases, we may receive information from a person making a booking on behalf of others in the group.

Most information comes directly from the person making the request or booking.
Cookie type

Cookie Types

Our site may use essential cookies to support security, page navigation, and form submission. We may also use analytics cookies to understand site performance and visitor activity, and preference cookies to remember basic settings. Cookies may be session-based or persistent depending on their function and lifespan.

We use a limited set of cookies for operation, measurement, and preferences.
User control

Cookie Controls

You may manage cookies through your browser settings and, where available, through on-site preference tools. Essential cookies are used to support core site functions, while analytics or preference cookies may be disabled if you do not want them. If cookies are blocked, some features such as form handling or saved preferences may not work as intended.

Browser settings can limit non-essential cookies, but some site functions may be affected.

You may request access to the personal data we hold about you, ask for correction of inaccurate information, and request deletion where we are not required to keep the data. You may also object to certain processing or ask us to limit use in appropriate circumstances. Where consent is the basis for processing, you may withdraw it for future processing.

Available rights depend on the nature of the request and applicable law.

To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We may ask for reasonable verification before responding. If a request cannot be fully satisfied, we will explain the reason where permitted by law.

We may need information to verify identity before acting on a request.

We retain personal data for the period needed to manage bookings, provide the tour, handle payment and accounting matters, respond to follow-up questions, and meet legal, tax, or recordkeeping requirements. When data is no longer needed, we delete it, anonymize it, or archive it with restricted access where retention is still required.

We keep data only for as long as needed for the relevant purpose or legal obligation.

When we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the stated effective date. We encourage you to review the policy periodically so you remain informed about how information is handled.

We may revise this policy to reflect operational, legal, or technical changes.

How We Use Data

We use personal data to respond to inquiries, manage reservations, confirm dates and group details, collect dietary information within the stated lead time, coordinate venue availability, arrange meeting-point check-in, process payments, provide the guided tasting walk, and send practical service communications. We also use data to maintain records, improve site reliability, prevent misuse, and meet legal, accounting, and operational obligations.

Processing is limited to booking, delivery, support, and compliance needs.

Sharing with Service Partners

We may share personal data with payment processors, booking and communications providers, website hosting and analytics services, and venue or route coordination partners where needed to arrange the experience. These parties may process data on our instructions or as independent controllers for their own operational purposes, depending on the service involved. We do not sell personal data.

Service providers receive only the information needed to perform their role.

Legal Disclosures

We may disclose personal data when required to comply with law, a court order, or a lawful request from a public authority. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, safety, and security of our business, guests, and service providers.

Legal disclosures are limited to what is necessary and permitted.